Refund Policy

Last updated: March 2026

Overview

All payments for Caricature Generator are processed by Creem.io (Armitage Labs OÜ), who acts as the Merchant of Record. Creem handles billing, tax collection, and payment processing on our behalf.

Credit Packs

Credit packs are one-time purchases. Once credits are added to your account, they are generally non-refundable. Unused credits do not expire.

However, if the Service was materially unavailable or failed to deliver the described functionality at the time of your purchase, you may request a refund within 7 days of the purchase date.

Subscriptions

Subscriptions may be canceled at any time through the customer portal. Upon cancellation, you retain access to subscription benefits until the end of the current billing period. No partial refunds are provided for unused time within the current billing period.

If you experience a technical issue that prevents you from using subscription features, please contact us within 7 days and we will work to resolve the issue or process a refund.

How to Request a Refund

To request a refund, please email us at support@caricature-generator.com within 7 days of your purchase. Include the following information:

  • Your account email address
  • Date of purchase
  • Reason for the refund request
  • Any relevant screenshots or error messages (if applicable)

We aim to respond to all refund requests within 2 business days.

Refund Eligibility

Refunds may be granted in the following cases:

  • The Service was materially unavailable or non-functional during the refund window
  • A technical error resulted in duplicate charges
  • You were charged after canceling a subscription (billing system error)

Refunds are generally NOT provided for:

  • Dissatisfaction with AI-generated results (caricature quality is subjective and varies by input photo and prompt)
  • Credits that have already been used
  • Requests made more than 7 days after purchase

Chargebacks

Creem.io reserves the right to issue refunds within 60 days of purchase to prevent chargebacks. Customers may also initiate chargebacks through their payment provider at any time. We encourage customers to contact us first so we can resolve any issues directly.

Contact

For any questions about our refund policy, please contact us at support@caricature-generator.com.